Terms & Conditions Last updated 25SEPT2018
This page contains the terms & conditions. Please read these terms & conditions carefully before ordering any products from us. You should understand that by ordering any of our products, you agree to be bound by these terms & conditions.
By ordering any of our products, you agree to be bound by these terms & conditions.
By placing an order at Sondrea's Signature Styles Salon and Spa, you warrant that you are at least 18 years old or have parents' permission to buy from us.
All personal information you provide us with or that we obtain will be handled by Sondrea's Signature Styles Salon and Spa as responsible for the personal information.
Events outside Sondrea's Signature Styles Salon and Spa control shall be considered force majeure.
The price applicable is that set at the date on which you place your order.
Shipping costs and payment fees are recognized before confirming the purchase.
Card information is transmitted over secure SSL encryption and is not stored.
Please note that local charges may occur.
Sondrea's Signature Styles Salon and Spa reserves the right to amend any information without prior notice.
By placing an order at Sondrea's Signature Styles Salon and Spa, you warrant that you are at least 18 years old (or have parents' permission to buy from us) and accept these terms & conditions which shall apply to all orders placed or to be placed at Sondrea's Signature Styles Salon and Spa for the sale and supply of any products. None of these terms & conditions affect your statutory rights. No other terms or changes to the terms & conditions shall be binding unless agreed in writing signed by us.
Sondrea's Signature Styles Salon and Spa welcomes all well-behaved children. We do not have the facilities to care for children. We love children, and we hope you understand, we cannot assure their safety in a professional environment. We also do not want to compromise the relaxation of our Signatures. Children are not allowed in the work areas unless being serviced. Please remind your children to avoid running, spinning or climbing on chairs, or opening any closed drawers in the space. Most drawers contain sharp objects and chemicals that could be potentially dangerous to unsuspecting children. Please respect this policy, and accept our appreciation for your understanding.
All personal information you provide us with or that we obtain will be handled by Sondrea's Signature Styles Salon and Spa as responsible for the personal information. The personal information you provide will be used to ensure deliveries to you, the credit assessment, to provide offers and information on our catalog to you. The information you provide is only available to Sondrea's Signature Styles Salon and Spa and will not be shared with other third parties. You have the right to inspect the information held about you. You always have the right to request Sondrea's Signature Styles Salon and Spa to delete or correct the information held about you. By accepting the Sondrea's Signature Styles Salon and Spa Conditions, you agree to the above.
Events outside Sondrea's Signature Styles Salon and Spa control, which is not reasonably foreseeable, shall be considered force majeure, meaning that Sondrea's Signature Styles Salon and Spa is released from Sondrea's Signature Styles Salon and Spa obligations to fulfill contractual agreements. Example of such events are government action or omission, new or amended legislation, conflict, embargo, fire or flood, sabotage, accident, war, natural disasters, strikes or lack of delivery from suppliers. The force majeure also includes government decisions that affect the market negatively and products, for example, restrictions, warnings, ban, etc.
Please arrive at least 15 minutes prior to your scheduled appointment. This will allow you time to unwind, enjoy a beverage, preview a possible new look in our various fashion magazines or catch up on the latest gossip in your favorite publication. To ensure the promptness of all appointments we reserve the right to reschedule any reservation that is 15 minutes late or later to another convenient time.
Cancellations or reservation changes made at least one business day in advance allows our team the opportunity to accommodate other guests and will be greatly appreciated. Cancellations made with less than 24-hours notice are subject to a charge of 50% of the service fee. No-show reservations are subject to a cancellation fee of 100% of the service appointment.
For your convenience Sondrea's Signature Styles will accept gratuities from cash or they can be placed on your credit/debit card.
Sondrea's Signature Styles Salon and Spa stands firmly behind all of its salon services. If for any reason you are not 100% satisfied with your service please contact us immediately so we can remedy the situation. Tweaks and adjustments will be honored for one week of the date of service.
Open Chair Policy
At Sondrea’s Signature Styles Salon and Spa, we are proud to be a team of signature multi-cultural and professional service providers. The Signature team cares for each other and our guests. We encourage you to try anyone on our Signature Professionals, so that you can find the Signature Professional who will fit your personal needs.
All products remain Sondrea's Signature Styles Salon and Spa property until full payment is made. Sondrea's Signature Styles will accept Visa, MasterCard, and cash for payment of services and products. We will not accept checks, of any form, for payment. The price applicable is that set at the date on which you place your order. Shipping costs and payment fees are recognized before confirming the purchase. If you are under 18 years old you must have parents' permission to buy from Sondrea's Signature Styles Salon and Spa. Please note that local charges (sales tax, customs duty) may occur, depending on your region and local customs duties. These charges are at the customers own expense.
All transfers conducted through Sondrea's Signature Styles Salon and Spa are handled and transacted through third party dedicated gateways to guarantee your protection. Card information is not stored and all card information is handled over SSL encryption. Please read the terms & conditions for the payment gateway chosen for the transaction as they are responsible for the transactions made.
The first type of cookie commonly used is "Session Cookies". During the time you visit the website, our web server assigns your browser a unique identifier string so as not to confuse you with other visitors. A "Session Cookie" is never stored permanently on your computer and disappears when you close your browser. To use Sondrea's Signature Styles Salon and Spa without troubles you need to have cookies enabled.
The second type of cookie saves a file permanently on your computer. This type of cookie is used to track how visitors move around on the website. This is only used to offer visitors better services and support. The text files can be deleted. On Sondrea's Signature Styles Salon and Spa we use this type of cookie to keep track of your shopping cart and to keep statistics of our visitors. The information stored on your computer is only a unique number, without any connection to personal information.
Sondrea's Signature Styles Salon and Spa reserves the right to amend any information, including but not limited to prices, technical specifications, terms of purchase and product offerings without prior notice. At the event of when a product is sold out, Sondrea's Signature Styles Salon and Spa has the right to cancel the order and refund any amount paid in the best way. Sondrea's Signature Styles Salon and Spa shall also notify the customer of equivalent replacement products if available.
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All returns require the original receipt or invoice. You are entitled to an exchange or refund within 14 days of your purchase. Please note that the product must be returned unused, in original packaging including all tags. In case of refund neither the original shipping cost nor the return shipping cost will be repaid. We gladly accept returns and exchanges, provided they are returned within 14 days of the delivery date. All returned items are subject to a 20% restocking fee. All items sent back for return or exchange must have a R.A. (return authorization) number. Please contact Sondrea's Signature Styles Salon and Spa for a R.A. number before shipping an item back. Please note that original shipping charges are non-refundable. There are no refunds on any items that had been used. There are no refunds on any items that do not have their original packaging. To qualify for a refund, ALL items must be returned unused and in their original condition, including the original packaging and containers, documentation, warranty cards, manuals, all accessories. Any electrical appliance that has been opened/used, and the seal of the electrical cord has been untied - the return will not be honored and there will be no refund issued. We will refund your money to the credit card or PayPal account you used to purchase your item. Due to Health Department Regulations, we can not accept returns on the following products: hair brushes, nail polish, make-up / cosmetics, hair extensions, hair pieces, wigs or any item that touches the hair, skin or scalp. Please note that we can refund shipping costs only if the return is a result of our error. We provide no refunds for unauthorized items returned to us. All merchandise being returned must be authorized before you return it, and must be arranged within 14 days of receiving your order. Unauthorized returns and returned items that do not meet our guidelines become the property of Sondrea's Signature Styles Salon and Spa and will be disposed of.
Standard ground shipping on select orders is only $9.95. (only the Continental 48 states, excludes most salon large or heavy items). Standard rate applies to the shipping preference of our choice. Expedited shipping choices (3rd day, 2nd day or next day) are available, call for details.
Hawaii, Alaska, USVI, and Puerto Rico - Call for details and quote. Shipping & Handling Processing Time: Most orders placed by 12pm MST are processed and shipped the same day. Please call for details or if your order is urgent or time sensitive.
A $10 shipping surcharge on domestic orders applies to customers living outside the contiguous United States: Hawaii, Alaska, Puerto Rico, Guam, American Samoa, Micronesia, Marshall Islands, North Mariana Islands, Palau and U.S. Virgin Islands. Item availability & pricing are not guaranteed.
Shipping Offer Exclusions:
Exclusions apply to all special shipping offers, including Free Shipping and $10.95 Flat-Fee Shipping. The minimum purchase amount for each shipping offer does not include purchases of gift cards or tax.
Offer applies to Standard Shipping to one location and may be applied to Premium or Overnight Shipping for an upgrade fee. Due to size and/or weight, certain items bear a shipping surcharge, which will still apply. When shipping to multiple addresses, only shipping to the first address will qualify for shipping offer; Standard Shipping will apply to all other addresses.
Shipping offers cannot be applied to purchases being shipped to U.S. Territories or APO/FPO addresses. Restricted items include aerosols, pressurized spray cans and alcohol-based products (hairspray, nail polish, nail polish remover, shaving cream, etc.). Due to air transport restrictions and regulations, these items are required by the U.S. Department of Transportation to be shipped by Standard Ground Shipping only. These restricted items are not eligible for Premium or Overnight Shipping.
HOW CAN YOU CONTACT US ABOUT OUR POLICIES?
Sondrea's Signature Styles Salon and Spa
1200 Golden Key Circle Suite #131
El Paso, TX 79925